Return and Refund Policy

Effective Date: January 2025

At ACR Photography, we strive to ensure customer satisfaction with every purchase, including physical products and photography workshops. Please review our return and refund policy below.

You may request a return within 2 days of receiving your order. Returns requested beyond this period may not be accepted.

To be eligible for a return, the item must be:

• Unused, unworn, and in its original packaging (if applicable).
• In the same condition as received, without signs of damage or wear.
• For digital products (e.g., e-books, guides) – refunds may not be available once downloaded or accessed.

We accept returns for the following reasons:

• Damaged or defective items received upon delivery.
• Incorrect product received due to an order error.
• Other issues approved on a case-by-case basis.

• Cancellations must be made at least 7 days prior to the scheduled workshop date to receive a full refund.
• Workshops can be rescheduled with at least 24 hours' notice at no additional cost.
• If cancellation is requested less than 7 days before the workshop or rescheduling is requested less than 24 hours before, no refund will be given.

To start a return or request a workshop cancellation, please follow these steps:

1. Contact us at [Your Contact Email] within the return or cancellation period, providing your order number, reason for return/cancellation, and photos (if applicable).
2. We will review your request and provide further instructions, including the return shipping address (if required).
3. Ship the item back using a trackable shipping service. The customer is responsible for return shipping costs unless the item was damaged or incorrect.

• Once we receive and inspect the returned item or confirm a workshop cancellation within the allowed timeframe, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [number] business days via the original payment method. Processing times may vary depending on your financial institution.
• If a refund is delayed, please check with your bank before contacting us.

For any return, refund, or workshop-related inquiries, please contact us at:
📧 Email: [Your Contact Email]
📞 Phone (if applicable): [Your Phone Number]

We appreciate your support of REH Photography and look forward to providing you with exceptional products and experiences.